Shipping policy
Shipping Policy
Last updated: 21 August 2026
This Shipping Policy applies to all orders placed through salonselect.nl and our regional domains (salonselect.eu, salonselect.bg, salonselect.fi, salonselect.fr, salon-select.ie, salonselect.be, salonselect.es, salonselect.gr, salonselect.it), all operated by CR NL GROUP B.V.
1. Order Processing
Orders are processed on business days (Monday–Friday, excluding Dutch public holidays). We aim to process and dispatch orders within 1–3 business days of payment confirmation. During peak periods or promotional events, processing times may be slightly longer — we will notify you if this is the case.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. Delivery Times
Estimated delivery times after dispatch:
| Zone | Countries | Estimated Delivery |
|---|---|---|
| Zone 1 | Netherlands, Czechia, France | 3–5 business days |
| Zone 2 | Croatia, Germany, Denmark, Estonia, Greece, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Hungary, Austria, Belgium, Bulgaria | 5–8 business days |
| Zone 3 | Finland, Ireland, Sweden | 5–8 business days |
Delivery times are estimates and not guaranteed. Delays may occur due to carrier capacity, customs processing, or circumstances beyond our control. We are not liable for late delivery once the order has been handed to the carrier, but we will always assist you in tracking your shipment.
3. Shipping Rates
Shipping costs are calculated based on the total weight of your order. All rates are in euros (€) and include VAT.
Zone 1 — Netherlands, Czechia, France
Estimated delivery: 3–5 business days
| Order Weight | Shipping Cost |
|---|---|
| 0 – 2 kg | €8.00 |
| 2 – 10 kg | €12.00 |
| 10 – 25 kg | €15.00 |
| 25 – 99 kg | €59.00 |
| 99 kg+ | €121.00 |
Zone 2 — Croatia, Germany, Denmark, Estonia, Greece, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Hungary, Austria, Belgium, Bulgaria
Estimated delivery: 5–8 business days
| Order Weight | Shipping Cost |
|---|---|
| 0 – 10 kg | €9.95 |
| 10 – 20 kg | €16.95 |
| 20 – 25 kg | €25.90 |
| 25 – 99 kg | €79.00 |
| 99 kg+ | €121.00 |
Zone 3 — Finland, Ireland, Sweden
Estimated delivery: 5–8 business days
| Order Weight | Shipping Cost |
|---|---|
| 0 – 10 kg | €11.95 |
| 10 – 20 kg | €18.95 |
| 20 – 25 kg | €27.95 |
| 25 – 99 kg | €89.00 |
| 99 kg+ | €129.00 |
The exact shipping cost for your order is always displayed at checkout before payment. No hidden fees are charged after checkout.
4. Heavy and Oversized Items
Products weighing over 25 kg (such as salon chairs, beauty beds, and professional equipment) are classified as heavy shipments and are dispatched on a pallet via a specialist freight carrier. Delivery for these items may take longer than standard parcels, and a delivery appointment may be required. You will be contacted by the carrier to arrange a suitable delivery time.
Unloading responsibility: The buyer is responsible for organising the unloading of pallet shipments and must ensure that all necessary means and personnel are available at the delivery address. Carriers deliver the goods only to a point accessible by pallet — they do not carry items inside the premises or up stairs. Please make sure a forklift, pallet truck, or sufficient manpower is available at the time of delivery.
Retain packaging until inspection is complete: Before signing the delivery receipt, please inspect the pallet and packaging for any visible damage. Until you have fully checked the condition and quality of all items, please keep the pallet and all original packaging. In the event of damage or a return, intact packaging is required for the carrier to collect the goods.
5. Dispatch Location
We work with a network of suppliers and logistics partners across Europe. Depending on the product and your location, your order may be dispatched from one of our partner warehouses. The sender's name or address on the parcel may therefore differ from our registered address. Your order confirmation and invoice will always come from CR NL GROUP B.V.
6. Split Shipments
If your order contains products from multiple suppliers or warehouses, it may be dispatched in separate shipments and arrive on different days. This is completely normal and does not indicate a problem with your order. You will receive a separate tracking notification for each shipment. If you have not received all parts of your order within the estimated delivery window, please contact us and we will investigate.
7. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking page. If you have not received this email within 3 business days of your order confirmation, please check your spam folder or contact us at info@salonselect.nl.
8. Delivery Attempt and Failed Delivery
If no one is available to receive the delivery, the carrier will typically leave a notification card and attempt redelivery or hold the parcel at a pickup point. If a parcel is returned to us as undeliverable (incorrect address, uncollected, or refused without a valid return request), we reserve the right to charge re-shipping costs for redelivery.
9. Damaged or Lost in Transit
If your order arrives visibly damaged, please note this on the carrier's delivery receipt and contact us within 48 hours of delivery with photographs of the damaged packaging and product. For orders that appear to be lost in transit, please contact us after the estimated delivery window has passed and we will open an investigation with the carrier.
In all cases, we will work with you to resolve the situation — replacement, re-shipment, or refund as appropriate.
10. Delivery Countries
We deliver to all EU member states: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. We do not ship outside the European Union.
No customs duties: Since we ship exclusively within the European Union, no customs inspections or import duties apply to your order. VAT is included in the product price displayed at checkout — there are no additional charges upon delivery.
Orders delivered in multiple shipments: If your order arrives in separate parcels, your 14-day right of withdrawal begins when you receive the final parcel (CRD Art. 9(2)(b)).
11. Address Changes After Order
If you need to change your delivery address after placing an order, please contact us as soon as possible at the relevant store email address. Address changes can only be made before the order has been dispatched. Once the carrier has collected your shipment, we are unable to redirect it to a different address. To avoid any issues, please double-check your delivery address carefully before completing your purchase.
12. Packaging
Pallet shipments: Heavy and oversized items are secured on a pallet and wrapped in stretch film and/or a wooden crate. This is standard practice for freight shipments and ensures your goods arrive as safely as possible. Please do not be alarmed by the industrial-looking packaging — it is there to protect your order.
Eco-friendly packaging: We are committed to reducing our environmental footprint. Where possible, we use recyclable or biodegradable packaging materials. We encourage you to recycle or responsibly dispose of all packaging after unpacking your order.
13. Contact
For shipping questions or to report a delivery issue:
You can reach us by email at the address corresponding to your store:
| Store | |
|---|---|
| www.salonselect.nl | info@salonselect.nl |
| www.salonselect.eu | info@salonselect.eu |
| www.salonselect.bg | info@salonselect.bg |
| www.salonselect.fi | info@salonselect.fi |
| www.salonselect.fr | info@salonselect.fr |
| www.salon-select.ie | info@salon-select.ie |
| www.salonselect.be | info@salonselect.be |
| www.salonselect.es | info@salonselect.es |
| www.salonselect.gr | info@salonselect.gr |
| www.salonselect.it | info@salonselect.it |
Phone: +31 617985604 / +31 856664755
Business hours: Monday–Friday, 10:00–16:00 (CET)